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Written by Tracey Copeland | Updated On April 01, 2023

Is Keen Psychics Safe for Psychic Readings in 2023?

Is Keen Psychics Safe for Psychic Readings in 2023?

Keen Psychics is one of the most popular sites for psychic readings, and I wanted to find out if it’s really a safe site to use. I looked into Keen’s history, screening process, psychics, reviews, privacy policy, and satisfaction guarantee.

After lots of research, I’m confident that Keen Psychics is safe, trustworthy, and reliable for psychic readings.

Explore Keen Psychics

Keen’s History – A Brief Overview

Keen has been around since 1999 and has carried out more than 35 million conversations for people seeking spiritual guidance and answers. It’s also been featured in several popular media outlets including Cosmopolitan, Women’s Health, The Wall Street Journal, Yahoo, and more.

On top of this, Keen has a very active social media presence too with 92K followers on Facebook and 16.7K on Instagram. However, this doesn’t mean the site can be trusted, so I took a deeper look.

How Keen Psychics Screens Psychics

Keen Psychics doesn’t offer any information about how it chooses psychics for the site. When I took a deep dive through Keen’s website to look for more information, I found that it has an application waitlist several months long. As things stand, it’s not even recruiting at the current time.

Admittedly, this is not a full and detailed explanation of the site’s vetting procedure. However, I was reassured to read that Keen Psychics does review applications, and also conducts background and credit checks.

Also, the Advisor Handbook shows that it monitors the standards of the advice given against the User Agreement. Any advisors who breach these standards or any of their policies can be terminated from the site.

Is Keen Psychics Trustworthy?

Keen’s psychic profiles

Keen Psychics offers readings on everything from love and relationships to life paths, pets, and even past lives. Each psychic has created a profile that lists their specialties, skills, methods, and the languages they speak.

It also shows their price, how long they’ve been working with Keen Psychics, how many readings they’ve performed, their star rating, and how many reviews they’ve received. You can see their ‘endorsed strengths’ too, such as accurate, kind, or honest, which is handy if you want to find a particular type of reading style.

Is Keen Psychics Trustworthy?

I found that these detailed profiles really helped me trust Keen’s psychic advisors. I could get a really clear picture of my advisor and their background before I even scheduled a call or chat.

User reviews

It’s hard to trust someone you’ve never met in person. It’s even harder to believe that a psychic reading site is really safe if you’ve never used it before. That’s why I think Keen’s attitude towards reviews is so important. The site publishes every review that a customer writes – even the negative ones. I definitely felt safer knowing that the site is honest with its clients and shares all the reviews people leave.

I also checked some independent sites for reviews and found this recent review on Trustpilot:

“I started my Keen experience with “DorisSeaborne” and she really helped me through one of the darkest times in my life. I’ve enjoyed other advisors as well and I recommend this site to anyone who is looking for confirmation or a kick start to their future. The site is easy to use and I feel I got honest and helpful feedback.”

I find reading reviews to be one of the best ways to make a decision about whether to go ahead with a purchase or not. Being able to check honest and genuine reviews from real customers helps me feel safe enough to proceed.


In Keen’s “About” section, it claims that customer safety is its first priority. The site ensures that your phone number, email address, and payment details are hidden from other site users. All transactions on the site are anonymous and none of the psychics you speak to will have access to your payment information.
This is backed up by Keen’s incredibly detailed Privacy Policy, which is available on the website. The policy outlines all the different types of data Keen Psychics might collect about you and how it uses your information.

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Frequently Asked Questions

Is Keen secure?

Keen is completely secure when it comes to your payment information. Users are even issued with a secure PIN they can use to add credit to their account. It accepts most credit and debit cards as well as anonymous payments such as Paypal and pre-paid gift cards.

You can review your transactions at any time by visiting ‘Transaction Details’ in your account. This shows all the times you have added or used credit and gives you the option of a receipt for each transaction. You can also see any offers or credits you have redeemed, such as promotional or free minutes, as well as view call or chat details and duration.

Keen also has a Customer Support Service on hand to resolve any issues, which adds more reassurance that it is safe to use. I feel safer knowing I can get in touch if there is a problem. You can check if Keen is trustworthy by reading what customers say about it.

What if I am not satisfied with my Keen Psychics reading?

Keen Psychics has a 100% satisfaction guarantee in place, which promises to credit you a new reading if you’re unhappy with your experience. Although there are certain restrictions such as:

  • you have to request a refund within 72 hours
  • you can only be refunded once every 30 days
  • you can only receive up to $25 in site credits

It means that Keen Psychics really values your user experience and wants to make sure you’re completely happy with the readings you get from the psychics on the site. This helps me feel confident that Keen is trustworthy enough to use.

Is Keen Psychics accurate?

Yes, Keen Psychics is accurate. A quick check of some independent review sites shows that Keen is pretty accurate overall. It has received just 25 complaints in the last 3 years on the ‘Better Business Bureau’ website.

When I took a look at Trustpilot, I noticed the site has achieved a rating of 3.8 stars. Most of the negative reviews are focused on accuracy, which is to be expected with this type of service.

Having said that, the Spirituality FAQ’s section on Keen makes some good points about managing expectations around psychic readings. It explains why they can be hit and miss and how events foretold may not come to pass. However, I found that the honest reviews on Keen show you how many readers get accurate readings.

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Bottom Line

It’s almost impossible to know for sure if a service you find online is actually safe and trustworthy, and that’s all the more true with psychic sites. Not only do you need to trust that the psychics you speak to are genuine, but you also need to know that your personal information is safe and that you’ll be able to get recompensed if something goes wrong.

I read and reviewed everything I could find about Keen, including its satisfaction guarantee, privacy policy, user reviews, and history. The site publishes all the reviews users leave, ensures that your private data doesn’t go further than your account, and guarantees a credit to your account if you’re not happy. So, Keen Psychics is safe to use for psychic readings.

About the author
Tracey Copeland is a writer and astrologer who has been deeply spiritual from a young age. Like many people, Tracey has undergone transformation following a life review in 2020 where she finally decided to follow her lifelong passion for astrology, tarot and writing.